Refund policy

Made-to-order
All prints are produced to order.
Personalised items (e.g., names, dates, custom text) are non-returnable unless faulty or damaged.

Non-personalised items

All prints and artworks sold through Donna Moon Art are made to order and/or printed on demand. Many pieces are also hand-finished, embellished, framed or created specifically for each order.

Because of the bespoke, made-to-order nature of our work, we are unable to accept returns or offer refunds for:

• Change of mind
• Incorrect size selection
• Colour preference
• Personal taste

This does not affect your statutory rights in relation to faulty or misdescribed goods.

Damaged or incorrect items
If your order arrives damaged email us within 10 days of delivery with your order number and clear photos. Where appropriate, we may offer a repair, replacement or refund, depending on the nature of the issue.

How to start a return
Email: donnamoonart@gmail.com Subject: Return Request – Order #[number]
Include: your name, order number, the item, and photos (if damaged).

Refunds
Once your return is received and inspected, we’ll notify you and process any approved refund to your original payment method.